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Error During Target Server Lookup

Error Description​

Players may encounter issues joining the network due to an error during target server lookup. This is typically caused by incorrectly configured search conditions or a rare issue on our side (with a near-zero probability). If you are using a custom webhook, it may have failed and returned an error, such as a 500 status code or any code other than 200. Please try again in a moment.

⚠️Error Symptoms

Players may see connection failure messages, and server logs (latest.log) may indicate errors related to server lookup or webhook issues.

Error Screenshot​

Error: Error during target server lookup

Possible Causes​

🔍What Could Be the Cause?
  • Incorrect configuration: The user has set invalid conditions for target server lookup.
  • Issue on our side: A rare system failure (probability close to zero).
  • Webhook failure: If using a custom webhook, it may be malfunctioning and returning error codes like 500 instead of the expected 200.

Fix Steps​

🔧How to Fix the Error?
  1. Try again in a moment:
    • Wait a few minutes and attempt to join the network again.
  2. Check configuration conditions:
    • Log in to the Goxy Dashboard.
    • Go to the Network Settings section and verify the target server lookup conditions.
    • Ensure they are correct (e.g., valid IP address and port).
  3. Verify custom webhook (if used):
    • If you've configured a custom webhook, check its functionality and ensure it returns a 200 status code.
    • If a 500 error or another code is returned, fix the webhook configuration or contact your service provider.
  4. Contact support:
    • If the issue persists, reach out on Discord - we can assist with further troubleshooting.

Additional Notes​

💡Tips & Advice
  • If the issue involves a webhook, test it using tools like Postman to verify the response.
  • Regularly check the status on status.goxy.io in case of issues on our side.
  • Ensure all settings in the Goxy Dashboard are up to date.
✅Error Fixed!

After correcting the configuration or system recovery, your server should function correctly. If the issue persists, contact us.

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🖥️ Goxy dashboard is available here
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